I wish I could give you a curated list of blogs to follow. The thing is, blogs get in the way of me trying to not spend all of my free (and child-free) time at my computer. I do read Andrea Bagdley’s experiences with a Career in Customer Support, Andrew Spittle’s musings about his work and his readings. I hope Kristen Zuck keeps writing. I love checking Scott Dawson’s Art Of Working Remotely (including the weekly twitter chat). I always learn something from Naomi. I revel in the deep dives Kevin Simler shares. And Janelle Hanchett reminds me that I am not alone.
That said, I am more of a book person. I put them on my kindle or get the paper version. I cuddle up in bed, in my sofa corner, on the balcony and dive deep. I mix up fantasy with “serious” stuff like leadership, neuroscience, communication, and customer service. And I like to think that this mix makes my brain a little bit special.
So here are my favourite books that kind of relate to the work I do:
Books on how to be a better leader, for yourself and others:
- Dare to Lead: Brave Work. Tough Conversations. Whole hearts, by Brené Brown
- The Manager’s Path: A Guide for Tech Leaders Navigating Growth and Change, by Camille Fournier
- Triggers: Sparking positive change and making it last, by Marshall Goldsmith
- The Elephant in the Brain: Hidden Motives in Everyday Life, by Kevin Simler and Robin Hanson
Books that make you reevaluate and think critically:
- Bitch Doctrine: Essays for Dissenting Adults, by Laurie Penny
- Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech, by Sara Wachter-Boettcher
- Radical Candor. Be a Kick-Ass Boss without Losing Your Humanity, by Kim Scott
- Barking Up the Wrong Tree: The Surprising Science Behind Why Everything You Know About Success Is (Mostly) Wrong, by Eric Barker
Books to help expressing yourself:
- Crucial Conversations Tools for Talking When Stakes Are High, by Kerry Patterson et al.
- On Writing Well, 30th Anniversary Edition: An Informal Guide to Writing Nonfiction, by William Zinsse
- Words That Work: It’s Not What You Say, It’s What People Hear, by Frank Luntz
- The Sense of Style: The Thinking Person’s Guide to Writing in the 21st Century, by Steven Pinker
- The Language of Dying, by Sarah Pinborough
Books about customer support:
- Hug Your Haters: How to Embrace Complaints and Keep Your Customers, by Jay Baer
- The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations, by Richard Gallagher
- Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine, by Jeanne Bliss
- The Effortless Experience: Conquering the New Battleground for Customer Loyalty, by Matthew Dixon
May you have time to read more 🙂
[This entry is part of the Support Driven Writing Challenge. Find out more (and join the SD community) here.]
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