At valentinathoerner.com we talk about minimalism, productivity, motherhood, and well, tea. All opinions stated on this website are those of Valentina Thörner herself (with NIF X9684950H) and company address at Via Europa 7, 08303 Mataró in Spain. Since you can also buy products (tea and information products) on this website, please have a look at the legal information you should take into account before creating an account or ordering anything. These T&Cs apply to our website and physical and digital goods purchased in our shop.
Using this website
The content of valentinathoerner.com website is protected by a trademark. You may retrieve and display the content of the website on a computer screen for your own personal use or non-commercial use, provided you keep intact all and any copyright and proprietary notices. This cannot be reproduced, modified, copied or distributed for commercial use purposes. You may reproduce blog articles on your own blog, provided that you link back to the original page for attribution.
To register with valentinathoerner.com and purchase our goods from the website, you must be eighteen years of age or older. It is your responsibility to ensure that the details provided by you on registration or at any time are correct and complete, informing us immediately of any changes to the information that you provided when registering. This is especially important if you are ordering products that need to be shipped. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to:- decline a new customer registration or suspend a customer’s account at any time and at our sole discretion- in our absolute discretion, to terminate your access to all or part of the services with or without notice- in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice.
From time to time we may need to update our website so may be down for maintenance.
The products offered on valentinathoerner.com are subject to availability. Our tea is a seasonal product which is on offer while stocks last. The email confirmation of your order is not a guarantee of delivery though we do our best to make sure stock information is always up to date. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given.
The Order Confirmation email and order number are our confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have canceled it. You are expected to pay the product price that is set out on the website plus any delivery charges applicable either at the time of the order (if choosing to pay by debit or credit card) or within 7 natural days if choosing to pay via bank transfer. Bank transfer is only available for teas, not for info products. Your order will only ship once payment has been received. The prices quoted on this website apply only to products sold via this website. All prices are shown in EUR and include VAT where applicable.
Although we take great care to ensure that all descriptions, details, photos and prices of products on the website are correct at the time when the information was added, the information appearing on this website at any time may not reflect the exact position at the moment you place an order. Please be aware that the colours and appearance of the teas may vary slightly from the way they appear on the screen. We cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery.
Digital products (books and courses) will be delivered immediately after payment has cleared. Tea related products will ship within 7 days of receiving payment in full. This is a small operation and we pride ourselves to handle our packages with extra care. Once the item has been posted it becomes the responsibility of the carrier until it reaches you when responsibility passes to you. We will send you a tracking number, but we cannot take responsibility for your order being lost, damaged, or stolen during delivery. Whilst we take every care to ensure that deliveries are protected to prevent damage in transit, we cannot guarantee that they will arrive in perfect condition. You have the right to cancel or return your order up to 7 working days following receipt of your goods. This includes your right to cancel your order under the distance selling regulations. You will receive a full refund to the payment card including the original postage and packaging for the order if it is returned in full. If your order has already been dispatched please get in touch for return information.
We hope you enjoy our Japanese special selection tea as much as we do, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you.
Refunds and exchanges
We will happily refund any physical item within 30 days of purchase if returned to us unused and in it’s original condition, all refunds will be made to the debit or credit card on which the original purchase was made. On faulty products, after the 7 day cancellation period, we reserve the right to offer a replacement, spare parts or a replacement item of similar use / value. If this is not suitable or applicable we can offer a refund onto the credit or debit card used for the original purchase. In the event that we are unable to credit your original method of payment, we will contact you to arrange an alternate method of refund.
You agree to indemnify and hold Valentina Thörner harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the website valentinathoerner.com, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.